When hiring, first test then interview

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Many service companies, including retailers, call centers, and security firms, can reduce costs and make better hires by using short, web-based psychometric tests as the first screening step. Such tests efficiently weed out the least-suitable applicants, leaving a smaller, better-qualified pool to undergo the more costly personalized aspects of the process.

Publications

Author:

  • Bateson, Wirtz, Burke, Vaughan

KLA:

  • Personal Development

Type:

  • Article